Hensley Elam Blog

It has been a good long week. Sometimes it is hard to make sense of something good that has been hard to do. However, at HEA if it was easy then most likely our clients wouldn't be calling us and they would just do it themselves. So, we've been hard at it with HP and Cisco solutions all over the place and not just in Ky. For example, we were in W. Virginia earlier this week. So, thank you to our clients for helping make it a Good Long Week for us. The alternative, well, we won't speak about that.

Rob Raymond and I are spanking other vendors who miss the obvious and helping one of our international mining clients in the proper design of a 300 handset Cisco Telephone system that spans central TN.

The Cisco led Partner event for Cisco and HEA clients was a HIT... I pitty the fool that missed the return of the A-Team after the unified communications presentation by the Cisco Team about designing call center applications!

From your Information Technology A-team, Hensley, Elam and Associates:

We have a unique opportunity for you to learn more about the latest in Cisco solutions for the Small and Medium sized businesses. Please join us for a look at collaboration and video conferencing solutions from Cisco and HEA, followed by an exclusive screening of the premiere of the A-Team at the Movie Tavern, located at 133 North Locust Hill Drive in Lexington KY. Breakfast will be provided prior to the demonstration and presentation of the Cisco solution platform.

Register: http://www.cisco.com/go/semreg/demoandamovie0611/lexington/pdf

Cisco is rolling out the red carpet for customers. Come hear how to make your network “A-Team” strong and see the A-Team premiere for free.

Join us to experience a Cisco movie, Collaboration: Transforming the Way Business Works, that will showcase our newest technologies
in collaboration and video conferencing.

Get the Latest in Communications Technology for Small Business
Cisco® Unified Communications combines voice and data to help your business thrive. Better communications leads to better service
and performance. And no matter how you look at it, more satisfied customers translate into better profits for your business.

Linking your customer information to a Cisco voice and data network can help you increase customer satisfaction by:

1. Immediately identifying incoming callers. When customers call, their records pop up on a computer screen. Now your employees have everything they need to quickly address customer inquiries.

2. Viewing other employees’ phone status. Don’t know the answer to a customer’s question? You can quickly determine whether or not the right person to help is available. You will save time—and provide more attentive customer service.

3. Understanding call patterns. Managers can easily see data concerning caller wait times and abandoned calls, so they can identify
where additional training, hiring, or other improvements may be needed.
Give your business a bigger voice with an advanced phone and communications system that expands as your business grows and
changes, without a lot of capital expense.

When:
Friday, June 11
9:15 a.m.–1 p.m

Where:
Lexington Movie Tavern
133 North Locust Hill Drive
Lexington, Kentucky

Agenda
9:15–9:30 a.m.   |   Registration and Breakfast
9:30–10:30 a.m.   |   Cisco Collaboration PresentatioN and Demo
10:30 a.m.–1 p.m.   |   A-Team Movie Premiere

Register: http://www.cisco.com/go/semreg/demoandamovie0611/lexington/pdf

It is with great pleasure that I would like to introduce two new team members joining the HEA infrastructure services team.

Donnie Donselman - Donnie comes to us with a wide array of IT support skills after 10 years in the IT industry.  His certifications include:
• HP and Dell certified associate
• IBM Blade Server certified associate
• IBM Point of Sales certified associate
• NCR automated teller certified

Donnie also holds an Associates Degree in Computer Science along with years of proficiency in IT troubleshooting skills.

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Patrick Brown - Pat joins us from the Kentucky Justice and Public Safety Cabinet Department of Criminal Justice Training Program where he has accumulated a wealth of knowledge in 7 years of service to their program. His certifications include:

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Entry Networking Technician
• Comptia A+, Network+ and Security+ Certifications

Pat also holds two degrees from EKU, a B.B.A. in Economics ('97) and a second B.B.A in Computer Information Systems ('04).

Thank you for being a client of HEA while we continue to grow and develop our support team to help your business grow.